Vatsal is a Senior Feeds Analyst at Class, who is passionate about providing a positive experience for clients and using a proactive approach to seek opportunities and overcome challenges. As the winner of our HUBhero Client Focus Award, Vatsal outlines how empathy is his biggest strength to communicate and participate effectively within a team.
Tell me about your role at Class? What do you do?
Let me take you on a journey behind the scenes of my work, where the intricate dance of data and technology unfolds. I’m thrilled to share my experiences as a Feeds Analyst who recently ascended to the role of Senior Feeds Analyst. In this ever-evolving landscape, my team and I serve as the vital link between data providers and our cutting-edge Class software. Our mission? To ensure the seamless flow of accurate, consistent, and reliable data, day in and day out.
At the heart of my role lies a profound dedication to our clients. I am the go-to person when discrepancies arise, ensuring that our clients receive prompt and accurate resolutions to their concerns. In a world where data inconsistencies can wreak havoc, my team and I stand as pillars of reliability. Whether it’s a minor hiccup or a significant issue, we are committed to smoothing out the rough edges and delivering a seamless experience to our clients.
One of the challenges we face is ensuring that automated feeds seamlessly integrate with our software backend. Through meticulous testing and continuous refinement, we guarantee that our automated feeds operate flawlessly, providing our clients with a hassle-free experience. But our role extends beyond the confines of our organisation. To maintain the integrity of our data, I constantly liaise with external stakeholders and providers. Building strong relationships with these entities ensures a steady flow of accurate data, enriching our Class software and enhancing the user experience.
Being a Senior Feeds Analyst is more than a job: it’s a commitment to excellence and a passion for precision. As I reflect on my journey from a Feeds Analyst to a Senior Feeds Analyst, I am reminded of the invaluable lessons learned, challenges overcome, and the unwavering support of my incredible team.
What has surprised you the most about the working culture at Class?
What’s been most surprising about our company’s working culture is how everyone is so friendly and ready to help. It’s a big team where new ideas are encouraged, and it doesn’t matter who you are. We all work together to get things done. There are great opportunities for learning and growing. It’s like being part of a big, supportive family, where everyone wants to see you succeed.
What is your ‘superpower’ and how do you use this in everyday life?
My superpower is empathy. I use it in my corporate life by understanding my colleagues’ perspectives, which helps me communicate effectively, resolve conflicts, and build strong team relationships. Empathy allows me to create a positive work environment where everyone feels heard and valued, leading to better collaboration and productivity. It’s a superpower that fosters a supportive and harmonious workplace.
If there was one piece of career advice you could give someone, what would that be?
Be proactive and take initiative. Don’t wait for opportunities to come to you: instead, actively seek them out. Volunteer for new projects, propose innovative ideas and show your enthusiasm for learning and growing. Taking the initiative demonstrates your commitment and can lead to new responsibilities and career advancement. Be proactive in your approach, and you’ll not only stand out but also create your own path to success in the corporate world.