Support and Technical Help

Get expert help and support whenever you need it.

Help Centre

Help Centre

The Class Help Centre allows you to find answers with our knowledge base articles and tools on getting started with Class, transitioning your entities, training course outlines and more.

Access the Class Help Centre below or right from the Class app.

Monthly Release Notes

Monthly Release Notes

Our monthly release notes offer brief, high-level descriptions of enhancements and new features across the Class product suite. We include setup information, tips to help you get started, and best practices to ensure your continued success. With Class, we’ll send you monthly updates and you can find our full library of release updates below

Monthly FAQ

Monthly FAQ

Our monthly FAQ newsletter answers commonly asked questions relevant to activities and use cases.

Data Feed Support

Data Feed Support

Our expert data feed support team have deep knowledge and specialities in accounting and technology.

Our data feed knowledge base articles on the Class Help Centre has everything you need to get started.

If you still would like more help, contact our data feed support team to receive further technical support.

Application User Support

Application User Support

With Class you get free, support and from our support team. When you’re looking for answers, start by searching the knowledge-based articles in the Class Help Centre.

If you have further questions, you can ask for help by logging a request within the Class app or contact us.

Customer Success

Customer Success

Get expert help and support whenever you need it. Our Class consultants are highly trained and experienced with accounting qualifications.

Contact us or view additional details on our support services below

Onboarding and Transition Services

Moving to Class is simple, easy and tailored to your business.

Implementation Services

Implementation Services

Starting with an onboarding process based on industry best practice, a Class team will work closely to with you to help you give a personalised and efficient start on Class and will stay with you through to implementation.

Transition Services

Transition Services

Our specialist transitions team makes getting your entities onto Class easy. The team can quickly migrate large volumes of entities from your existing systems, while maintaining the highest levels of quality control.

Transition Management System (TMS)

Transition Management System (TMS)

At Class, our Transition Management System is a great starting point to help you get your entities onto Class quickly, simply and securely. Our Transitions Team will help you through the process and streamline the access of your data files.

Get started with the TMS Help Guide and the relevant TMS checklist to ensure you’re starting the process of sourcing data from your system on the right foot.