Providing feedback to Class

We value your Feedback to help us continue to improve our service to you.

To ensure you have the opportunity to provide feedback to us, we have made it easy for you to leave both instant feedback on a particular support ticket or overall feedback to our management team.

Note: This feedback mechanism should not be used as a product enhancement suggestion box. To make suggestions on improvements to the software, please click here.

Instant Feedback on a particular support ticket

Class has enabled you to leave feedback on a particular support ticket that has recently been closed. This is a great way to tell us how we did on that support ticket to ensure we can improve our service where needed and for us to do more of the things that you tell us we did well on.

How can I leave feedback?

When a ticket is closed, at the bottom of the closure email you will see the following:

support-emoticons

Feedback emoticons

To leave feedback, please click on the appropriate icon. This will then launch another browser which will enable you to leave further comments if you like.

Once complete, please click submit.

What do we do with your feedback?

All feedback is reported and monitored on a daily basis and where required is actioned within 48 hours.

This enables us to ensure that we are able to improve our service delivery to you by educating our staff and potentially developing our product further where required.

What do I do if I feel like my query is unanswered or I would like to escalate it further?

If you feel that your query has not been answered to your standard or you would like to speak to a senior member of the team, please ensure to leave a negative feedback rating on the closed ticket and make a comment to ensure this is reviewed. Alternatively you can raise a ticket further by emailing us at feedback@class.com.au

Other feedback and complaints

We want to ensure that we are doing everything to satisfy our customers. If we are doing well or not so well for your business, please let us know.

You can do this by the following options:

  • Email us at feedback@class.com.au
  • Call us on 1300 851 057 press option 1
  • Write to us at
    Class Limited
    PO Box A347
    Sydney South  NSW  1235

 

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